We live in an age where identity theft is very real. So why do AXA have such ridiculous policies (and I am sure they are not alone)?
I received a letter in the mail last night telling me they had received my updated details that I submitted in June (I didn’t, turns out the ATO had provided my details to them) and just to be sure it was me, they were sending me a letter to the updated address they had received and one to the old address that they had on file for me. I left that address 12.5 years ago.
Turns out I had some lost superannuation from 1999. I am not sure why it didn’t come up when I have done lost super searches and consolidated but it didn’t. So AXA took it upon themselves to get my updated address (I am fine with that) AND then send a letter to somewhere I have not resided for a long time. On that letter it will have my full name and superannuation account details. Perhaps not enough to steal my identity but you never know, it is, after all, 2012.
I questioned the policy and process to the customer service agent, who basically told me it was my problem, had I of let them know I’d moved, it would never have happened. I had no idea I had “lost” super; I’d taken steps to clean this all up a few years ago. I’m amazed it took them 12 years to “find” me considering I had another AXA account during that 12 year period. Common sense would say if they had my full name, DOB and TFN from years before could they have matched the data and suggested I roll together. But I’m sure they don’t have a policy for that yet and will continue to send details out to far flung places people haven't lived for decades.
Not good enough AXA. A review of your policy should take place immediately. I have ideas if you wanted to hear them. It is not rocket science.
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